REFUND AND RETURNS POLICY

Thank you for choosing us! We are committed to providing you with quality products and services. If you are not satisfied with the products you purchased, our refund and return policy will protect you. Please read the following terms and conditions carefully.

1. Return conditions
   You can apply for a return within 7 days of receiving your order, as long as the following conditions are met:
   The product must be unused and in its original packaging and tags.
   If you purchased a set of products, all included products must be returned.
   Specialized custom or clearance items are not eligible for return.
2. Return process
   If you wish to return an item, please follow the steps below:
   Contact our customer service team to obtain a return merchandise authorization (RMA) number.
   Customer service email: nexustech@refillreign.com
   Pack the returned products to ensure that they are not damaged during transportation.
   Send the products back to the return address we provide (which will be informed when obtaining the RMA).
3. Refund processing
   Once we receive and inspect the returned product, the refund is usually processed within 7-10 business days.
   The refund will be processed according to the original payment method. If paying by credit card, please note that bank processing times may vary.
4. Shipping costs
   If the return is due to a defective product or the wrong product was sent, we will cover the return shipping costs. Please keep the shipping receipt.
   If the return is due to personal reasons (such as dislike, mis-order, etc.), the shipping costs must be borne by the customer.
5. Exchange policy
   If you wish to exchange the product, please follow the same steps as for returns, apply for a return, and place another order after the return is successfully returned.
6. Damaged or defective products
   If the product you received is damaged or defective, please contact us immediately after receiving it. We will provide you with a replacement or refund.
7. Questions about refunds and returns
   If you have any questions about the refund and return policy, please feel free to contact our customer service team, we will be happy to help you.