FREQUENTLY ASKED QUESTIONS

1. What are the features of your markers?
   Our markers are designed with refillable refills, which are environmentally friendly and affordable. Each pen has a smooth writing experience and is suitable for a variety of surfaces, including paper, plastic and cloth. We offer a variety of colors and line types to meet various creative needs.
2. How to buy your products?
   You can directly visit our website www.refillreign.com, browse our products and add them to the shopping cart. After completing your selection, please follow the prompts to check out and fill in the shipping information.
3. What payment methods do you provide?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other major payment platforms. Your payment information will be processed through a secure system.
4. How to replace the refill?
   Replacing the refill is very simple! Just gently twist and remove the upper part of the pen, then remove the old refill, insert the new refill and reinstall it on the upper part of the pen. Please make sure the refill is installed in place to ensure good writing results.
5. What is the warranty policy for your products?
   We are so confident in our products that if you discover any manufacturing defects under normal use, please contact us within 7 days of purchase and we will provide you with a replacement or refund service.
6. Can I return or exchange my product?
   If you are not completely satisfied with your purchase, you can request a return or exchange within 7 days of receipt. Please ensure that the product is unused and in its original packaging. For detailed return and exchange procedures, please visit our Return and Exchange Policy page.
7. How much does it cost to ship and how long will it take to receive my order?
   The cost of shipping will be calculated at checkout based on the service you choose. Please check the specific cost and time at checkout.
8. How to contact customer service?
   If you have any questions or need help, please contact us at:
   Email: nexustech@refillreign.com
9. What age groups are your products suitable for?
   Our markers are suitable for users of all ages, including children, students and professional artists. We recommend that children be supervised by an adult when using them.
10. Do you ship internationally?
    At this time, we only ship within the United States.

If you have any further questions, please feel free to contact us, we will be happy to help you!